Safe Gaming Initiative

On abc99 Responsible Gaming — Keep the fun within limits

Gaming should be fun, not stressful. abc99 believes every player can game in a healthy, mindful way. Our responsible gaming tools and guidelines are here to help you maintain the right boundaries.

Player wellbeing is our top priority
Benefits of setting your own limits
Self-Exclusion & Break Options
24/7 Bengali Support Team

Key Responsible Gaming Tools

Abc99 helps you build healthy gaming habits. All these tools are completely free to use.

Deposit Limit Setting

Decide in advance how much you'll deposit daily, weekly, or monthly. Once a limit is set, it can't be raised easily, which helps you stay in control of your budget.

Session Time Limit

Set how long you want to play in a single session. Once the time limit is reached, abc99 will automatically send you an alert and encourage you to take a break.

Cooling-off Break

Take a cooling-off break lasting anywhere from 24 hours to 30 days. During this period, logging into your account or placing any bets is completely suspended.

Self-Exclusion

If you feel gaming is becoming hard to control, you can self-exclude for a period of 6 months to 5 years. Your account will be completely deactivated for the entire duration.

Gaming History Review

Review your gaming activity over the past 30, 60, or 90 days at a glance — including time played and total wins or losses, all presented transparently.

Reality Check

You'll receive periodic on-screen reminders showing how long you've been playing. This small nudge can help you stay aware of the time.

What does responsible gaming actually mean?

Responsible gaming isn't just about betting less. It means consciously treating gaming as a form of entertainment — not a source of income or a way to solve problems. At abc99, responsible gaming means having fun within your own means and time.

Online gaming is growing rapidly in Bangladesh. Many people enjoy spending time on slots, Sports Betting, or casino games. But when gaming gets out of control, it can take a toll on your family life, finances, and mental health. That's why abc99 has built itself as a responsible gaming platform from the very start.

We believe a happy, informed player is also good for the platform in the long run. That's why our responsible gaming policy isn't just on paper — it's reflected in every feature we build.

Keep in mind: When gaming starts to feel like an obligation rather than something enjoyable, that's the first warning sign.

Signs of Problem Gaming

Many people don't realize when their gaming habits are becoming a problem. If you notice the signs below, it's time to pay attention. This isn't about weakness — it's about awareness.

If these signs appear, take a break and contact support.

  • Chasing losses by placing bet after bet trying to recover lost money.
  • Feeling unable to stop gaming even when you want to.
  • Hiding your gaming activity from family or friends.
  • Taking on debt or cutting back on essential expenses because of gaming.
  • Feeling restless, irritable, or angry when unable to play.
  • Neglecting work, studies, or family responsibilities to game.
  • Lying or being deceptive about gaming.
  • Unable to stop even after a big win.

If you recognize one or more of these signs in yourself, there's nothing to be ashamed of. Seeking help is the right move. abc99's support team is always ready to assist you.

Self-Assessment — Check for Yourself

Answer the following questions honestly. If you answer "yes" to three or more, please contact abc99 support or consider self-exclusion.

1
In the past month, have you spent more on gaming than your budget allowed?
2
Have you ever felt compelled to play again the next day to try to recover money you lost?
3
Has gaming caused tension in your relationships with family or people close to you?
4
Do you feel uncomfortable or moody when you can't play?
5
Have you ever felt the need to hide your gaming from yourself or others?
6
Has gaming interfered with your work or studies?
7
Have you repeatedly tried to stop gaming but couldn't?

The good news is: Asking yourself these questions already shows awareness — and awareness is the first step toward change. Self-exclusion or taking a break on abc99 is completely straightforward and judgment-free.

Setting Limits — How to Get Started

You can easily set various limits through Account Settings on abc99. Here are the steps:

1
Log in to your account

Log in from the top menu and click on the profile icon.

2
Go to the "Responsible Gaming" option

Look for the "Responsible Gaming" section within Account Settings.

3
Set the limits you need

Choose your preferred deposit limit, session time limit, or break option and confirm.

4
Waiting for the limit to take effect

Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 24–72 hour cooling period.

5
Get Support

If you need help at any stage, reach out via 24/7 live chat.

Limit Type Minimum Maximum Time to take effect Status
Daily Deposit Limit BDT 500 BDT 50,000 Immediate Active
Weekly Deposit Limit BDT 2,000 BDT 200,000 Immediate Active
Session Time Limit 30 Minutes 8 Hours Immediate Active
Cooling-off Break 24 Hours 30 Days Immediate Break
Self-Exclusion 6 Months 5 Years 24 Hours Under Review

Budget Planning — Habits of a Smart Gamer

Budget planning is the most important part of responsible gaming. Without a clear budget, even the most enjoyable gaming experience can lead to financial stress.

  • Keep a separate entertainment budget: Set aside no more than 5% of your monthly income for gaming entertainment — and only from money left after covering essential expenses.
  • Accept lost money as gone: Treat the money you've wagered as spent on entertainment. Don't place more bets trying to win it back.
  • Cash out your winnings: When you hit a big win, withdraw a portion of it. Putting your entire winnings back into bets is never a smart move.
  • No gaming on credit or borrowed money: Never use borrowed money or credit cards for gaming.
  • Be honest with your family: Concealing gaming expenses from the household budget can damage both your relationships and your finances over time.

Gaming is never a substitute for income. It's entertainment. If you find yourself thinking you can make a living from gaming, that mindset is itself a warning sign.

Common Myths About Gaming

There are many misconceptions about online gaming in Bangladesh. Understanding them helps you make more informed decisions.

No — this is a psychological trap known as the "gambler's fallacy." Every spin or bet is a completely independent event. Previous results have no influence on future ones. Increasing your bets after a loss because you think you're "due for a win" is one of the most dangerous habits you can develop.

slots and many casino games run on RNG (Random Number Generator) technology. No strategy can guarantee a specific outcome. Analysis can help in Sports Betting, but there are no guaranteed wins. Be cautious of anyone selling "secret strategies."

This is completely false. Problem gambling can affect anyone, regardless of age or background. It's not a matter of willpower — it's a behavioral health issue, and seeking help for it is entirely normal.

Licensed platforms like abc99 use RNG that is regularly verified by third-party auditors. There is no room for rigged results. That said, playing on any unlicensed site carries real risk.

Where to Find Support

Acknowledging a problem and asking for help is an act of courage. abc99 is always here for you. Our support team assists with complete confidentiality.

Abc99 Live Chat

24/7 Bengali support. Get instant help with any questions about account settings or responsible gaming.

Email Support

Send any responsible gaming requests by email. You'll receive a response within 24 hours.

[email protected]

Self-Exclusion Request

If you feel you need a break, just let support know and we'll deactivate your account promptly — no questions asked.

Account Security

If you want to protect your own account or a family member's, our team is ready to provide full support.

In an emergency: If a gaming addiction is causing serious problems for you or your family, reach out to a mental health professional or counselor. Seeking help is not a sign of weakness — it takes real courage.

Frequently Asked Questions

Log in to your account, go to Profile Settings, and set a deposit limit under the "Responsible Gaming" option. Daily, weekly, and monthly limits can be set separately. Reducing a limit takes effect immediately.

Your account cannot be reactivated before the self-exclusion period ends. Once the period has passed, you may contact support to request reactivation. This delay is intentional and exists to protect you.

No. abc99 strictly enforces an 18+ policy. Age is verified at registration, and if underage use is suspected, the account is suspended pending verification. If your device is also used by children in your household, make sure you log out properly.

In the "Transaction History" or "Gaming History" section of Account Settings, you can view your complete activity for the past 90 days — including time played, total deposits and withdrawals, and details of each bet.

A cooling-off break is a temporary pause — from 24 hours up to 30 days. Your account is inactive during this period but reactivates automatically when it ends. Self-exclusion is longer-term (6 months to 5 years) and requires a new application to lift once the period is over.
Safe & Responsible

Play mindfully, Stay in the fun

Responsible gaming at abc99 is more than a policy — it's our commitment. Register today and enjoy a safe, healthy gaming experience.

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