Privacy & security

Abc99 Privacy Policy – Your data is completely safe with us

Abc99 treats the privacy of your personal information as its highest priority. This privacy policy explains what data is collected, how it is used, and how it is kept secure.

Last Updated: January 2026
SSL
256-bit encryption
0
No Sale of Data
24/7
Security Monitoring
GDPR
Compliance Standards

Core pillars of privacy protection

Every piece of your data at abc99 is kept under strict security. The cards below highlight the key aspects of our privacy policy.

Strong Encryption

All your personal and financial data is protected by 256-bit SSL encryption. No third party can read or steal this information.

Sale of Data Prohibited

Abc99 never sells your data to third parties. Your name, phone number, and payment details are kept strictly confidential.

Secure Data Storage

All user data is stored on secure servers. Only authorized personnel can access it, and only when necessary.

Cookie Policy

Abc99 uses cookies to improve service quality. You can manage cookies through your browser settings. All cookies except essential ones are optional.

Your Control

You can view, correct, or request deletion of your stored data at any time. Your data belongs to you.

Marketing Opt-Out

You can opt out of promotional emails or messages at any time. Just let our support team know.

Important: By using the abc99 platform, you are agreeing to this privacy policy. Protecting your data is our top priority.

01 What data we collect

Various types of information are collected when you open an account and use abc99's services. This data is collected solely to improve service quality and personalize your experience.

The types of data we collect are detailed below.

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID KYC verification & age confirmation
Contact Information Mobile number, email Account communication & security
Financial information BKash/Nagad number, bank details Deposit & withdrawal processing
Device Information IP address, browser, OS Security & Fraud Prevention
Usage Information Game history, login times Service Improvement & Analytics
  • Information collected when you fill out the registration form.
  • Documents uploaded for KYC verification.
  • Information provided when you reach out via live chat or email.
  • Technical information automatically collected from your device and browser.

02 How we use your data

Collected data is used only for its stated purpose. abc99 never uses your information for unauthorized or unnecessary purposes.

  • Account management: Keeping your account active, processing transactions, and delivering services.
  • Identity Verification: Completing the KYC process to prevent fraud and money laundering.
  • Contact: Sending important updates, security alerts, and promotional offers.
  • Service Improvement: User preferences and behavior are analyzed to improve the platform.
  • Legal obligations: Data is retained to comply with applicable laws and regulations.
  • Responsible Gaming: Identifying problematic gaming behavior and providing support.

abc99 does not use your data for any political, religious, or discriminatory purpose. Every use of your data is governed by international privacy standards.

03 How Long Your Data Is Retained

Abc99 does not retain any data longer than necessary. How long data is kept depends on its type and purpose.

  • Account information: For the duration the account is active, and up to 5 years after closure.
  • Transaction Records: Retained for up to 7 years for legal compliance purposes.
  • Chat history: 1 year for customer service purposes.
  • Cookies & browsing data: Up to 30 days maximum.
  • KYC documents: Up to 5 years after account closure.

Once the retention period expires, your data is securely deleted or anonymized. In some cases, legal obligations may require us to retain it for a longer period.

04 Who Your Data Is Shared With

Abc99 does not generally share your personal information with third parties. However, limited data may be shared in certain specific circumstances.

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to complete transactions.
  • Technology Partners: Limited data may be shared with technology partners to keep the platform running.
  • Law enforcement agencies: Information may be disclosed to authorities in response to a court order or lawful investigation.
  • Auditors & legal advisors: Limited data access may be granted under a professional confidentiality agreement.

No data is shared with any advertiser or data broker. Strict agreements and confidentiality obligations are in place before any data is shared with third parties.

05 Cookie Policy

Abc99's website and app use cookies. Cookies are small text files stored on your device that help improve your experience.

  • Essential Cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the site from functioning properly.
  • Functional cookies: Remembers your preferences such as language and theme.
  • Analytics Cookies: Helps analyze site usage. Only fully anonymized data is used.
  • Advertising Cookies: abc99 uses a limited number of cookies for its own promotions. No external advertising networks are used.

You can delete existing cookies or stop accepting new ones at any time through your browser settings. Note that doing so may limit certain features.

06 Your Rights

As an abc99 user, you have important rights over your own data. We fully support and uphold each of these rights.

  • Right to know: To find out what data we hold about you, please submit a request to our support team.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under certain circumstances.
  • Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
  • Right to Portability: You may request a copy of your data in a standard, portable format.
  • Right to object: You may object to marketing communications or specific data processing activities.

To exercise any of the rights listed above, contact our 24/7 support team. We will respond within 30 business days.

07 Child Protection Policy

Abc99 strictly prohibits anyone under 18 from using the platform. Protecting minors is an integral part of our privacy policy.

  • Age is verified at the time of registration.
  • If a user is suspected to be a minor, their account is suspended immediately.
  • We do not knowingly collect any information from minors.
  • If any minor's data is collected inadvertently, it will be deleted immediately.

If you believe your child is using abc99, please contact our support team immediately. We will take prompt action.

08 Third-Party Links & Services

The abc99 platform works with certain third-party services such as payment gateways and game providers. These third parties may have their own privacy policies.

  • Only the minimum necessary information is shared with third-party service providers.
  • All third-party partners are bound by confidentiality agreements.
  • Game providers can only see gaming statistics, not personal information.
  • Payment providers only use the information necessary to process transactions.

Abc99 is not responsible for the privacy policies of third-party websites or services. We strongly recommend reading their policies before sharing any information with them.

09 Security Measures

Abc99 uses industry-leading security technology to protect your data. Our security team monitors the system around the clock, 24 hours a day.

  • SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Verification: OTP-based verification provides an extra layer of security at login.
  • Firewall Protection: An advanced firewall prevents unauthorized access.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Data Backup: Regular backups are maintained on secure cloud servers.

If you notice any suspicious activity or suspect unauthorized access to your account, change your password immediately and notify our support team.

10 Policy Changes

Abc99 may update this privacy policy from time to time. Changes may be driven by new service launches, legal requirements, or technological improvements.

  • For significant changes, you will be notified via your registered mobile number or email.
  • The date of any change will be noted at the top of the page under "Last Updated".
  • Continued use of the platform after an update is considered acceptance of the revised policy.
  • If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Contact Us

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch. Our privacy team is always ready to help.

Email: [email protected]

Live Chat: 24/7 Bangla support available

We take up to 30 business days to respond to your privacy requests. For urgent security issues, we respond within 24 hours.

Start Playing Safely at abc99

Your privacy is our priority. With SSL encryption, strict data protection, and 24/7 support, abc99 is always by your side.

বাংলা